{"id":2293,"date":"2024-02-21T16:21:30","date_gmt":"2024-02-21T15:21:30","guid":{"rendered":"https:\/\/www.hes.de\/unser-leistungsversprechen\/"},"modified":"2026-09-10T13:40:45","modified_gmt":"2026-09-10T11:40:45","slug":"our-service-promise","status":"publish","type":"page","link":"https:\/\/hes.blackpeppers.de\/en\/about-us\/our-service-promise\/","title":{"rendered":"Our Service Promise"},"content":{"rendered":"\t\t
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We Deliver Enthusiasm \u2013 That\u2019s Our Daily Inspiration<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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You can see our commitment to excellence and customer satisfaction in our slogan. But it is also reflected in the wide range of services we offer, which are unmatched in scope, and it is evident in our work every day. Hermes Einrichtungs Service is more than just a delivery service for furniture, large appliances, and other heavy, bulky goods. Our 2-man-teams are deployed daily to deliver joy to up to 25,000 households, not just products.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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We are dedicated service providers through and through, and our top priority is to help our clients and all customers at all times by finding optimal solutions for their needs and desires. Each individual is responsible for different tasks and process steps within the organization. Only the sum of these tasks and the smooth interaction enable the optimal and inspiring result that we promise to our clients and deliver every day.<\/p>

The employees of our delivery teams represent Hermes Einrichtungs Service and are an essential part of fulfilling our quality promise. Friendliness and professionalism are non-negotiable \u2013 they are essential. Through regular training, we ensure that our employees are not only knowledgeable in their field but also understand and implement the importance of these values in their daily work.<\/p>

We value the careful and competent execution of our services \u2013 from standard to premium. The ongoing training of our teams is a key component in maintaining a consistently high level of service.<\/p>

We take our clients\u2019 trust seriously, and it motivates us to continuously improve our services. We strive to work reliably and efficiently while always providing a very high level of service. And of course, in the end, we aim to inspire both you as the client and all of your customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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High Level of Quality: Excellent Ratings.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Customer satisfaction is at the center of our actions, which we ensure through continuous quality assurance. The Net Promoter Score (NPS) serves as our objective measure of satisfaction and the willingness of our customers to recommend us. It is this objective indicator that helps us fulfill and exceed the promise we make to our shippers and end customers day after day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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+72<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Our Net Promoter Score \u2013 grade: excellent!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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The Functioning of the Net Promoter Score (NPS)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The Net Promoter Score (NPS) is a proven tool for measuring the loyalty and satisfaction of our customers. It is a simple yet powerful system that indicates how likely our customers are to recommend Hermes Einrichtungs Service (HES).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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After we have provided our service, we ask our customers to rate us on a scale of 0 (very unlikely) to 10 (very likely) in response to the question: \u201cHow likely are you to recommend Hermes Einrichtungs Service to a friend or colleague?\u201d<\/p>

Based on their responses, our customers are classified into three groups:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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